Having a hospital nearby or a health insurance policy doesn’t always make care straightforward. For a busy professional, the challenge may be finding time for an appointment. For a household managing competing expenses, it may be the immediate cost of a routine check.
Long wait times, unclear information, and difficulty navigating insurance benefits can further widen the gap between available healthcare and the care people In this interview, Wahen Egbe, Chief Business Officer, OneHealth by AXA, discusses how healthcare providers, employers and insurers can help close that gap. The conversation explores making preventive care more practical, turning employee health benefits into meaningful support, and designing partnerships around the needs of different communities.
Egbe also explains the thinking behind OneHealth’s expanding specialist services and why its growth ambitions centre on making quality healthcare easier to access and building lasting relationships with patients. From your conversations with patients and employers, what are people asking of healthcare providers today? Patients want quality healthcare that is accessible, affordable, delivered with dignity, and fits their lifestyle. They want shorter waiting times, greater transparency, and providers who listen and communicate clearly.
Employers, meanwhile, are increasingly focused on keeping their workforce healthy and productive. They want healthcare partners that go beyond treating illness to support prevention, wellness, and early intervention. Both groups desire healthcare that is proactive, trustworthy, and easy to navigate. Even with a hospital nearby, what can still keep people from getting the care they need?
A hospital may be close to work or home, but people can still face barriers such as cost, limited insurance coverage, inconvenient hours, long wait times, transportation challenges, or not knowing when and where to seek care. Trust also plays an important role. People are more likely to seek care when they believe they will receive quality attention, clear